How to close paytm FASTag

#paytm #FASTag How to close paytm FASTag

Dr. Sruthi Bhupathiraju

3/15/20242 min read

How to close Paytm FASTag: A Guide to Closure

Paytm FASTag has been a convenient way to breeze through toll plazas, but if you no longer need it, closing the account can be a bit tricky. Here's a breakdown of the process to help you out:

Important Note: As of March 15, 2024, you cannot close your Paytm FASTag account through the app. However, there are still two ways to deactivate it.

Method 1: Calling paytm Customer Care

  1. Dial the paytm toll-free number: 1800-120-4210

  2. Have your registered mobile number and vehicle registration number (VRN) or FASTag ID handy.

  3. Inform the customer support representative that you want to close your Paytm FASTag account.

  4. They will guide you through the process and confirm the closure.

Method 2: Contacting Paytm Through the App

  1. While you can't directly close your FASTag through the app, you can use it to initiate contact with Paytm customer support.

  2. Open the Paytm app and log in to your account.

  3. Navigate to the "Help & Support" section.

  4. Search for "FASTag" and choose "Manage FASTag" or a similar option.

  5. Look for options related to "Help & Support" or "Contact Us".

  6. Choose the option that allows you to connect with a customer service representative.

  7. Explain that you want to close your Paytm FASTag account and provide the necessary details (registered mobile number and VRN/FASTag ID).

Things to Remember

  • Closing your FASTag account is permanent. You cannot reactivate it later.

  • Ensure you have used up any remaining balance in your FASTag wallet before closure.

  • The closure process may take 5-7 working days.

  • After successful closure, you will receive a confirmation and a refund for the security deposit and any minimum balance maintained in your account.

Alternatives to Paytm FASTag

Since you can't use Paytm FASTag anymore, consider these options:

  • FASTags from other issuers: Many banks and NBFCs offer FASTags. You can apply online or visit a branch.

  • UPI AutoPay for FASTags: Link your FASTag account with UPI AutoPay to automatically deduct toll charges from your preferred bank account.

By following these steps and considering the alternatives, you can easily close your Paytm FASTag account and explore other seamless toll payment options.